I had the opportunity to work with Pam to develop and deliver a Compassion Fatigue workshop for staff at a busy regional Emergency Department. 

The request was in recognition that staff morale was low, turnover was high.  Staff were not engaged in the department. We wanted to provide a learning opportunity for staff to develop skills to help process the feelings associated with compassion fatigue and to encourage the positive benefits of self-care.

The course was an unmitigated success! This was due to Pam’s ability to provide practical information that could easily be applied in to everyday situations. She used scenarios that were relatable to the team.  The staff felt heard and they left understanding that their feelings were expected (the cost of caring).  She helped them recognize they had these feelings because they were good at what they do.  Staff were provided with activities and resources to continue their personal development.

After completing the session one participant reported it was “one of the best sessions I’ve taken in my 30 year career”.  They felt engaged and renewed.  There was a new energy in the department.  I feel this session was the stepping stone for these changes.

— Clinical Nurse Educator, Emergency Room