Testimonials

We get the results you want
Carl Mallam

Carl Mallam

President, Olympic Construction, St. John's, NL

"We had been trying to work through the Workers’ Compensation system for years, but never had the knowledge, time, or patience to properly ensure our rights were being looked after fairly. With the advent of DMC’s Dallas Mercer, our rates have been reduced, we have qualified for our PRIME refund, and we feel our claims management is in very capable hands. The information sessions with Dallas and our staff have certainly equipped us to work much more efficiently with the entire process. We would recommend DMC to anyone."

 

Justin Paul

Justin Paul

HSSE Director, Pacer Corporation Group of Companies

"Pacer Corporation Group of Companies is very satisfied with DMC’s disability management service. Their in-house expertise has saved us considerable management time handling disability claims.  They are professional and responsive to our needs and have been successful in resolving claims that we were struggling to resolve.  Using DMC means improved processes, efficient time management and cost savings."

Lyndon Quinton

Lyndon Quinton

President & CEO, Shannahan's Investigation & Security Ltd.

"In an effort to handle the ever changing regulations with Workers’ Compensation, we hired DMC in 2005. Dallas and her team worked with our HR Department to develop and implement our OH&S manual and train our field staff in proper procedures completing the required documentation. They have kept on top of WHSCC claims, our early & safe return to work program, battled WHSCC on rates codes, and other related issues. DMC also prepared us for PRIME, and to date we have succeeded in reducing our rates, getting refunds with interest for overcharges assessed by WHSCC and qualifying us for a PRIME rebate. An excellent partnership that has strengthened our company and placed it in the forefront for future possibilities."

Connie Adams

Connie Adams

Cablelync

"We first made contact with DMC after a great deal of frustration in trying to work with WHSCC ourselves. Although we had stayed on top of our claims and were in constant communication with the commission, we simply could not get past the many roadblocks. DMC’s assistance on these claims has been absolutely instrumental in achieving the ultimate outcome – claims that are now closed! It has been reassuring and such a relief knowing that we now have the full support, knowledge, and guidance required to properly manage and navigate through the very complicated system at WHSCC.We no longer feel at the mercy of the commission and can get back to managing our business. For this, we have immense gratitude and appreciation for DMC and would highly recommend DMC’s services to all companies. It is a necessary and worthwhile investment!"

Ches Penney

Ches Penney

Chairman, Pennecon Limited

"Workers' compensation is not a place for amateurs. Companies in our group struggled for years with complex matters of workers' compensation and we were not always prompt or knowledgeable to deal with the issues. Then we heard about Dallas Mercer and her team. She and her team are true professionals. They have improved our safety record, which has benefitted our employees and at the same time improved our rating and saved us money. We highly recommend Dallas and her team."

Bert Hickman

Bert Hickman

President, Hickman Automotive Group

"Hickman Automotive Group had managed workers’ compensation claims internally for many years. Since contracting DMC, we have seen tremendous improvements to our processes resulting in significant cost savings for our organization. Workers’ compensation is a system that few employers understand well enough to measure the financial and cultural impact it has on their operations. We took a chance on outsourcing this piece of our business and are very pleased with the results. DMC has implemented strategies and processes specific to Hickman’s needs. In addition to saving money we have experienced a major shift in terms of the frequency, severity and duration of claims. No one understands workers’ compensation like the team at DMC!"

Ethan Murphy

Operations Manager, Murphy Brothers Limited

"We hired DMC to manage a couple of outstanding claims we were unable to get resolved. The approach and advice given by DMC's team of professionals allowed us to minimize our costs while expediting the claims process. We were fully satisfied with the services provided and all future claims will be referred directly to DMC."

Gay White

Human Resources Manager, D. D. Transport Ltd.

"Having been associated with DMC since 2003, I highly recommend Dallas and her team; they have taught us so much about effective workers' compensation management within our company. I believe all businesses can benefit from their expertise and dedication to employers."

Shirley Hodder

British Group

"DMC has given us information about PRIME and how to manage claims that we otherwise never would have known. They have provided us with a service that takes the lead in the management of claims and cutting through the haze of the WHSCC. Thanks for everything."

Martin Sullivan

President, Ocean Choice International Inc.

"OCI has enjoyed working with a firm that has an in-depth knowledge of Occupational Health and Safety legislation and the Workers' Compensation system. DMC has helped our plant and vessel operations improve their experience ratings and reduce costs."

Karen Brake

Human Resources Manager, Molson

"We have utilized various services of DMC over the years, and we are very pleased, not only with their level of professionalism, but with their results as well. We have attended training sessions, have used the WHSCC case management and appeal support services, and received support for our PRIME audits. We are very pleased with the services of Dallas and her team and strongly recommend them to other companies."

Michel Cayouette

Michel Cayouette

Carol Automobile Ltd

"I would like to express a great deal of gratitude to DMC for their outstanding service. Their expertise and in-depth knowledge of the workers' comp system is second to none. We are fortunate to have such a great resource available to employers in Newfoundland and Labrador. Hats off to Dallas and her dedicated team of professionals… we highly recommend them."

Cindy Guy

Cindy Guy

Mount Carson Manor Home Care

"As an HR manager and owner of a business, I had no idea how much I didn't know about Workers' Compensation, the way refunds are calculated, claims are managed, and the importance of completing committee meetings to obtain our PRIME refunds. Meeting with Dallas really opened my eyes and working with DMC is like having our own mini virtual Workers' Compensation department."

Peter Rose

Director of Finance and Human Resources, FJ Wadden & Sons

"Like so many employers, we continue to struggle with managing claims and getting employees to return to work quickly. When we heard about DMC, we were astonished to find there was someone providing support for employers regarding complex workers’ compensation issues. DMC effectively managed and closed two claims for us that were roaring out of control. We will continue to work with DMC as their Disability Managers are experts at managing claims. I encourage every employer to take advantage of the free "Needs Analysis" they provide."

Dwain Noel

Dwain Noel

CEO, Compassion Homecare

“With a large number of employees and multiple worksites, we need to constantly focus on safety, accident prevention, and loss control. Dallas Mercer Consulting (DMC) has become an integral part of our loss control and policy management program. They not only work with our clients to return injured employees to work as soon as possible, they also monitor all new claims; liaise with Workers’ Compensation and health care providers; challenge Workers’ Compensation decisions ; and constantly check the loss-runs for errors, incorrect charges and excessive reserves. Working with them as our partner has significantly reduced our workers' comp costs.”

 

Phil Budden

Phil Budden

CDL Holdings Ltd. (formerly Chester Dawe Limited)

"Our workers’ compensation premiums were roaring out of control in 2001 and 2002 as we expanded our company through acquisitions. We had to contain the cost and reduce the premiums. We were advised to seek the assistance of DMC, owned by Dallas Mercer, who we decided to give the lead role in handling workers' compensation and occupational health & safety issues with a mandate to reduce our injuries and thus our cost. Dallas, in conjunction with our HR Manager, wrestled the out of control premiums back in order and reduced our workers' comp expense considerably. DMC continues to look after our workers’ comp and occupational health & safety issues and we are very pleased with the results. Dallas - Thank you."

Dan Burry

Dan Burry

General Manager, Clarenville drydock, Clarenville, NL

"Thank goodness there is a strong team of hard working, highly trained and experienced individuals at Dallas Mercer Consulting who specialize in offering services to all beleaguered employers in Newfoundland & Labrador that have difficulties in dealing with the WHSCC. A Commission that is not "user friendly" and cloaks itself in bureaucracy that only a team such as DMC can penetrate.  In the past year, we have retained DMC to work on our behalf and have realized thousands of dollars charged by the WHSCC in error, have had coding errors corrected; and reductions in over charged premiums. DMC understands the Workers' Compensation system."

Janet Joyce

Janet Joyce

Director of Human Resources, Coleman’s

"Our relationship with DMC has spanned many years. In 2002, despite our company's sustained commitment to Disability Management, a review of key metrics indicated our in-house efforts had not yielded positive results. The decision to partner with DMC and to implement a shared ownership model has significantly impacted these metrics - our assessment rate has evidenced a 54% decrease and our 'lost time' is tightly controlled. Three years ago, we came to the realization that our management of sick leave was not at the same standard as our management of workplace injuries. Understanding that DMC’s expertise was transferable, we engaged them to manage that component of our business. This has created a consistency of approach to our management of both critical initiatives. This collaborative partnering between the team of highly trained DMC professionals and our company has reaped tremendous dividends."

Jeff Simms

Jeff Simms

Operations Manager, Newfound Resources Limited

Here at Newfound Resources and Fame Fisheries, we state in our ESRTW Policy that we are committed to the successful recovery of injured and ill employees in early intervention and return to safe work. Dallas Mercer Consulting has aided us in achieving this goal. We began to utilize DMC’s disability management services in 2005. Their team of professionals delivered successful results in managing our Workers’ Compensation claims, which is a demanding and time-consuming process. We continue to utilize their disability management services and, in fact, now avail of all of the efficient services DMC offers – Occupational Health & Safety Management, Industrial Hygiene, and also Occupational Health & Safety Training. We suggest any company who is looking for assistance in creating or maintaining a safe and productive workplace hire DMC.